Remote CSR Program
Inbound CSR I
Remote CSR -1099 Independent Contracting Position.
Training and production is 100% online. Maintaining an excellent work ethic and compliance is essential for longevity with this wonderful opportunity. It is important that you are willing to learn new skills to succeed as a remote contractor.
Our virtual teams select the client they would like to service and create their own work schedules. As a contractor you are responsible for your home office expenses and training certifications
What you'll be doing:
What you will do as a Remote CSR Contractor:
Wow callers with great service - being an active listener and communicator - helping callers uncover the best solution.
Requirements
Successfully pass a background check screening
Achieve all pre-work assessments and training certification with a minimum score of 98%
Have a quiet space in your home to take incoming calls. Free from distractions.
Serve as an initial point of contact for inquiries and concerns taking inbound calls.
Provide support for existing and prospective clients via inbound telephone calls.
Resolve concerns for our clients in the following industries: Retail, Finance, IT and Hospitality and many more.
Identify cross-sell opportunities and make referrals as appropriate.
Display patience and empathy
Provide knowledgeable, friendly, and eloquent customer service support.
Also would be great to have:
Two plus years of experience in a customer facing call center environment
Proven experience using customer service software, CRM systems, and other relevant technologies and/or in providing customer support through virtual communication channels (email, chat, video calls) for a minimum of two years.
What it takes to succeed:
Minimum of one year of consistent inbound call support experience working in a customer support environment. (Within the past two years)
Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
Ping speed lower than 50 milliseconds (ms)
Download speed greater than 25.0 megabits per second (mbps)
Upload greater than 10.0 mbps
8 gigabytes internet speed on PC or laptop
High School diploma or equivalent
Background screenings are required.
We are currently not accepting applicants from the following states:
California
Connecticut
Maryland
Massachusetts
New York
Oregon
Wisconsin
Puerto Rico
U.S Virgin Islands
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FAQ
What is a virtual call center?
A virtual call center operates remotely, allowing agents to work from home while providing customer service.
How flexible is the schedule?
Our schedule is highly flexible, allowing you to choose hours that fit your lifestyle and commitments.
What are the job requirements?
Candidates should have a reliable internet connection, a computer, and excellent communication skills to succeed in this role.
Is training provided?
Yes, we offer comprehensive training to ensure you are well-prepared for your role.
How do I apply?
You can apply directly through our website by filling out the application form provided.
What support is available?
We provide ongoing support and resources to help you succeed in your role as a remote agent.
Payroll is direct deposited twice per month and there is a $25 deduction for payroll and administrative call center fee's.
How do I get paid?
You’ll need a computer (tablets or MACs won't work), headset, and decent HARDWIRED internet (better than 10 MbPS download and 3 MbPS upload). Your computer must have an i core processor of i5- 7000, i7- 5000, or any i9 and must have a Windows 11 operating system.
What equipment will I need?
The pay is client-specific, in that each client has their own pay rates. In general, you won’t be looking at much less than the mid-$12/hr range. However, there are some clients that pay upwards of $15-$17/hr. You will know which pays which before you sign up with any specific client.